Reviews
Guest feedback across the group — sample review data
Step 5 of 5
Rating
4.6 ★
all restaurants
Total reviews
1,284
New this month
18
Response rate
83%
target 100%
Avg. response time
1.4 days
target 1 day
Needs attention (3)
- DevonPlano · 3 days agoNeeds response
Food was good when it finally came out, but we waited 40 minutes for entrées on a Saturday with no update from anyone.
Wait times · Service
Unanswered 2-star review · wait times mentioned in 4 reviews this month
- MarisolPlano · 5 days agoNeeds response
Really enjoyed the branzino. The dining room was louder than we expected for a Tuesday.
Food quality · Noise
Waiting 5 days for a response
- RenataUptown · 7 days agoNeeds response
Solid dinner. Appetizers came out fast and then a long gap before the mains.
Wait times
Waiting 7 days for a response
Recent reviews
- PriyaUptown · 1 day agoResponded in 1 day
The short rib was outstanding and our server knew every dish by heart. Easily our best dinner this month.
Food quality · Service
Your response: Thank you, Priya — I'll pass this on to the kitchen and the floor team. We'd love to have you back.
- BennettLakewood · 2 days agoResponded in 1 day
New wine list is thoughtful without being showy, and the pairing suggestion was spot on.
Service · Value
Your response: Appreciate you writing, Bennett. Glad the new list landed the way we hoped.
- DevonPlano · 3 days agoNeeds response
Food was good when it finally came out, but we waited 40 minutes for entrées on a Saturday with no update from anyone.
Wait times · Service
Unanswered 2-star review · wait times mentioned in 4 reviews this month
- CallumUptown · 4 days agoResponded in 2 day
Great meal. Parking was a headache — circled for fifteen minutes before we found a spot.
Parking · Food quality
Your response: Thanks Callum — there's a garage on the corner we can validate, just ask the host next time.
- MarisolPlano · 5 days agoNeeds response
Really enjoyed the branzino. The dining room was louder than we expected for a Tuesday.
Food quality · Noise
Waiting 5 days for a response
- ImaniLakewood · 6 days agoResponded in 1 day
Took my parents for their anniversary and the whole team made a fuss over them. Lovely evening.
Service · Atmosphere
Your response: That means a lot, Imani. Happy anniversary to them from all of us.
- RenataUptown · 7 days agoNeeds response
Solid dinner. Appetizers came out fast and then a long gap before the mains.
Wait times
Waiting 7 days for a response
- OskarPlano · 9 days agoResponded in 1 day
Two of the four plates arrived cold. They fixed it, but the evening was already off.
Food quality · Service
Your response: I'm sorry, Oskar — that's on us. I've spoken with the kitchen about hold times and I'd like to make the next visit right.
What guests are saying
Guests keep coming back to the food and the floor team — food quality and service are the two most mentioned themes this month. The one recurring drag is speed: wait times are up at Plano, where four guests mentioned slow entrées in the last 30 days.
- Food quality ↑46 positive mentions
- Service ↑38 positive mentions
- Atmosphere ↑21 positive mentions
- Wait times ↓12 negative mentions
- Noise ↓7 negative mentions
- Parking ↓5 negative mentions
Location comparison
| Restaurant | Rating | New | Response rate | Trend |
|---|---|---|---|---|
| 4.7 ★ | 8 | 88% | ↑ | |
| 4.7 ★ | 6 | 92% | → | |
| 4.2 ★ | 4 | 62% | ↓ |
Plano is the one moving the wrong way — and it's the one with the slowest responses.
Google Business Profile
Not connected. Google review sync is coming soon — this demo uses sample reviews so you can see how the workflow reads.
Your guests are already telling you what to fix.
Harbor Restaurant Group — sample restaurants and sample numbers, created to demonstrate Restaurant Works.